1. Are all your pieces one-off?
Yes, my reworked vintage pieces are total one-offs, they cannot be reproduced due to the nature of working with vintage/antique materials.
All custom orders are one-off, I occasionally make limited edition pieces using the same design, however they will all be hand embellished, so by that nature will be one-offs. Each piece is exclusive to you.
2. Do you do custom orders?
Yes, I am open to custom orders on my designs and love developing ideas with you. However, I will not reproduce someone else’s designs. Due to the nature of custom orders, I am only able to do custom orders on the current pieces available via my online store, in addition to a few bespoke custom orders at a time. Please contact me firstname.lastname@example.org to discuss further.
3. How much do you charge?
I price my pieces to how long they’ve taken me to make, by the hour. As each piece is handmade, predominantly stitched by hand, one-off or limited edition, prices do vary. It all depends on how much embellishment you would like.
4. Payment Procedure?
After we have finalised your design, I will send an invoice via PayPal including delivery costs. This is to be paid in full before I start work, if you add extra design detail along the way, we can discuss and an additional invoice will be sent on completion.
5. How long do orders take?
Depending on the size of the embellishments and how many orders I have, orders currently take between 2-9 weeks. I will keep in touch with updates to your order, you are welcome to contact me at anytime. At busy times, I close my order books and don’t take new orders on. If you wish to be contacted when my order book reopens, please contact me.
6. Best way to contact me?
Please email email@example.com alternatively, DM me through Instagram or by using my contact page. I aim to reply to all messages within 24hrs, if you don’t hear from me within that time, it could mean my reply may have popped itself into your spam/junk box, so please check there or try me through a different avenue.
7. Where are you based?
I work from my garden studio in Kent, UK.
8. What is your background? How did your business start?
I graduated in 1998 with a BTEC NDD in Fashion from Rochester KIAD art college, went on to get a BA Hons degree in Costume Production at Rose Bruford Theatre College, graduating in 2001. Since then I have worked freelance in costume on over 40 productions, including Westend musicals, plays and operas, toured the U.K. and USA, and worked in TV.
Alongside my work in costume, I strengthened my love for vintage by working at the renowned Vintage Store ‘Steinberg & Tolkien’ on Kings Road, London on days off from theatre.
In that time I also worked for Clothing label ‘One Vintage’ as a seamstress reworking and designing beautiful vintage clothing.
Since 2009 I have worked continuously on my label, making pieces I absolutely love, thank you for all your support and kind words. Please see my ABOUT page to find out more about my most recent work.
9. Do you have any help?
I make and design everything myself, I also love to collaborate. I work closely with tattoo artist Heather Moore, who does all the original hand drawn artwork for the embellishments. I also have amazing seamstress friends who work with me on some of the garment design and construction.
10. What is your brand ethos?
I believe in slow fashion and sustainability, whilst being mindful of people’s budgets and the environment. I use vintage and antique materials as much as possible which elevates the design, all other materials are sensibly sourced. This makes each piece all the more exclusive.
11. Do you do press loans?
Yes, please contact firstname.lastname@example.org
12. Do you have a look book?
Yes, please contact email@example.com for current lookbook/linesheet.
13. Do you work in seasons?
My pieces are one off, custom made or limited edition so generally I don’t limit myself to the fashion season calendar.
14. Do you do wholesale?
I am open to discussion to work with retailers to create pieces and collaborate.
15. Do you do sales?
No, due to each item being made by hand, much time and love goes into each piece.
16. How will my order be sent?
I send all parcels via Royal Mail by the most secure service with tracking, depending on recipients country. In the unlikely event of an item being sent back to me due to it not being collected from your local holding depo, I am happy to send it back but will have to charge for the additional postage.
17. Do you post overseas?
Yes, I send worldwide.
18. Customs taxes & duties?
All international clients are responsible for custom taxes and duties incurred on delivery.
19. Do you accept rush orders?
Rush orders will be considered on a case by case situation. All orders are handmade, with a number of correspondence throughout the process and it’s only fair that I make orders in line in which they are placed. I will do my very best to get all orders completed as quickly as possible, however please remember everything is made with much consideration, time and love so please allow plenty of time.
20. What is your refund policy?
Due to the nature of custom orders, handmade and one off pieces, I cannot offer refunds. Please see Terms & Conditions.
21. Can I change my design?
Yes but this will incur extra costs depending on far I have got with making your order.